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Help with Your Debit Card

Possible fraud or losing our debit card is something no one wants to think about. Worse yet, what if it's after hours? Don't worry you can report issues with your debit card 24/7! If you suspect fraudulent activity or happen to lose your debit card and need immediate help call anytime.

If you have a lost/stolen card or suspect fraudulent activity please call:

Don't forget to follow up with the bank as soon as possible. We're ready to help get everything back on track!
1-855-385-4445 (256-356-4445)

If your card is temporarily blocked due to possible fraudulent activity please call:

Shazam Card Services will assist in verifying recent transaction activity and unblocking your card. If there is fraudulent activity they will assist in placing a hot card status on your debit card to prevent any further transactions.

Help With Apple Pay™

Protect Your Account with the Shazam Brella App

Introducing SHAZAM BRELLA!

The mobile app that helps protect you from fraud and allows you to track your accounts! When suspicious card activity occurs, nobody is better equipped to handle the case than you. After all, you know what you’ve purchased, and you can spot an illegitimate purchase instantly. Transaction control allows you to temporarily block and unblock your card as needed.

With the SHAZAM Brella app, you can automatically receive email alerts 24/7 whenever a debit card purchase is made where your card is not present, such as telephone or Internet orders. You’re also notified when potentially fraudulent activity occurs, including purchases for large amounts or transactions in foreign countries. You’ll know right away whether the purchases are valid… so you can call immediately and put a stop to any fraud!



Contact one of our bank representatives for additional information, details, restrictions or enrollment assistance. Third party fees may apply based on your wireless coverage.

Make Your Debit Card Picture Perfect with myPic Studio

Create a personalized debit card that’s picture perfect for you!

If a picture is worth a thousand words, then carrying a debit card featuring your favorite picture may be priceless! Whether it is a photo of family, a four-legged friend, or a favorite vacation spot, with a myPic debit card it will be uniquely yours! Simply choose your favorite photo or select an image from the gallery to upload to create your custom card; all from the convenience and comfort of your home!

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